adellbakarralus8560 adellbakarralus8560
  • 09-04-2019
  • Business
contestada

Which of the quadrants in the service process matrix has high labor intensity and high​ customization?A.service factoryB.professional serviceC.mass serviceD.service shop

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MsTeel
MsTeel MsTeel
  • 09-04-2019

B. Professional Service

The service process matrix rates services from low to high on labor intensity and on customization. Professional services are high on both.

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